Emergency Claims Support 24/7 by Phone
Aserto provides 24/7 emergency claims support by phone. During normal office hours (Monday–Friday, 9:00am–5:00pm), calls are handled by the Aserto team. After 5pm on weekdays, and throughout weekends and bank holidays, calls are automatically diverted to our out-of-hours emergency support service. For urgent claims, serious property damage, or emergencies, call immediately.
How Our 24/7 Emergency Claims Support Works
When you call for an urgent claim or emergency, here's what happens:
During Office Hours (Monday–Friday, 9:00am–5:00pm)
Your call is answered directly by the Aserto claims team.
After 5pm Weekdays & Throughout Weekends/Bank Holidays
Calls automatically divert to our out-of-hours emergency support service, which handles urgent claims 24/7.
For Non-Urgent Matters
Email claims@aserto.co.uk with supporting documents. Emails can be sent at any time but will be reviewed during office hours.
Call Now for These Emergency Situations
- Serious property damage (fire, flood, structural damage, break-ins)
- Security breaches (theft, vandalism, or criminal activity)
- Emergency repairs needed immediately to prevent further loss
- Business interruption or operational loss due to insured events
- Urgent claims guidance needed outside normal business hours
Contact Us for Emergency Claims Support
For urgent claims, serious damage, or emergency situations, call immediately. Do not email emergencies.
Call for Emergencies (24/7)
Available 24 hours a day, 7 days a week by phone:
London
+44 (0)203 0111806Birmingham
+44 (0)121 2710806Office hours: Monday–Friday, 9:00am–5:00pm. Calls outside these hours automatically divert to our emergency support service.
Email for Non-Urgent Matters
For non-urgent claim details, supporting documents, or general correspondence:
claims@aserto.co.ukEmails are reviewed during office hours (Monday–Friday, 9:00am–5:00pm). For urgent matters, call immediately instead of emailing.
Our Emergency Claims Promise
Aserto's 24/7 emergency claims support means you never have to worry about reporting an urgent claim outside of business hours. Whether it's a weekend, bank holiday, or after 5pm on a weekday, calling one of our published phone numbers gets you immediate support.
We understand that insurance emergencies don't happen on a schedule. When serious property damage, security issues, or business disruption occur, you need immediate guidance on your next steps. That's why we've arranged for all emergency calls after normal office hours to be automatically diverted to our dedicated out-of-hours emergency support service, which handles claims 24/7 by phone.
Why Choose Aserto?
Aserto's 24/7 emergency claims support by phone demonstrates our commitment to being responsive, dependable, and supportive when it matters most. For businesses, landlords, and property investors, knowing you can call immediately for urgent claims — no matter what time it is — gives peace of mind and allows you to take immediate action to protect your assets.
Independent Brokerage
Not tied to any single insurer. We find the best coverage at the best price for your situation.
Tailored Advice
We take time to understand your unique needs and create customized solutions that protect what matters most.
Dedicated Claims Support
When you need us most, we're there to guide you through every step of the claims process.
Clarity
Clear communication. We explain what you're covered for and why, no jargon or hidden terms.
Confidence
Know that you're protected by experienced insurance brokers who understand your sector.
Control
You're in control. We present options and empower you to make the decisions that suit your business.
With Aserto, you get a broker who truly understands your needs. That's clarity, confidence, and control.
Emergency? Call Now
For urgent claims, serious property damage, security issues, or emergency support, call immediately. You can reach us 24/7 by phone. For non-urgent matters, use email.